- How do I place an order?
You can browse our website, select the products you want, and add them to your shopping cart. After confirming your order on the shopping cart page, you will be prompted to complete the checkout process and provide the necessary payment and shipping information. - What payment methods are supported?
We accept a variety of payment methods, including credit cards, debit cards, and popular online payment platforms. Specific payment options will be listed during checkout. - How long does it take to process your order?
We typically process your order within 24-48 hours of receiving it. You will receive a confirmation email and tracking information after processing. - Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before your order is processed. However, once your order has entered the shipping process, changes or cancellations may not be possible. - What is your return and exchange policy?
We offer a 30-day return and exchange policy. If you are not satisfied with your purchase, please contact us within 30 days of receipt to exchange your order. Please ensure the item is unused and in its original packaging. - How do I request a refund?
To request a refund, please contact us via email, providing your order number and the reason for the refund. We will provide instructions on how to ship your item and process your refund. - Is my personal information secure?
We take your privacy very seriously and have implemented a series of security measures to protect it. For more information, please review our Privacy Policy. - How can I contact us?
You can contact our customer service team by email at nicole@nearthrone.online or by calling +1 425-477-3964. We’re happy to help!
If you have additional questions or require further information, please feel free to contact us and we’ll get back to you as soon as possible!