At nearthrone.online, we’re committed to ensuring your shopping experience is satisfying and enjoyable. If you’re not satisfied with your purchase, we offer the following refund terms to protect your rights:
- Refund Period
If you decide to return your item within 30 days of receipt, we will provide a full refund. Please ensure that the returned item is unused and in its original packaging to ensure a smooth refund process. - Return Process
To request a refund, please follow the steps below:
Contacting Customer Service: Please contact our customer service team via email at nicole@nearthrone.online and provide your order number and the reason for your refund.
Obtaining a Return Authorization: We will provide a return authorization and the appropriate return address after confirming your request.
Returning the Item: Please securely package the item and any accompanying accessories in their original packaging and return them to the specified address. Please retain proof of mailing for future inquiries.
- Refund Processing
Once we receive the returned item and confirm its condition, we will process the refund within 3-5 business days. Refunds will be issued via your original payment method. Processing times may vary depending on the payment method. - Shipping Costs
Shipping costs are the customer’s responsibility, unless the return is due to an error on our part (e.g., incorrect item shipped). For international orders, the customer is responsible for all applicable import duties and fees. - Non-Returnable Items
The following items are not returnable:
Items that have been used or are not in their original packaging
Personalized items
If you have any questions or require additional information, please feel free to contact us. We will be happy to assist you. Thank you for choosing nearthrone.online!